Occasionally unforeseen incidents occur which delay
public transport or simply make it come to a halt. Several of the public transport
companies have introduced their own guarantees and refund schemes which make it
easier to choose public transport – even if deviations occur. Which terms apply
depends upon the company you are travelling with.
Ruter’s travel guarantee applies to all transport with
Ruter’s lines in Oslo and Akershus, whether you are travelling by metro or
boat. The travel guarantee has 10 points concerning punctuality, information
before and during travel as well as well-being on means of transport and at
stops – everything you expect as a user of public transport.
If a failure in the transport service causes you to be
more than 20 minutes late, Ruter covers your taxi expenses by up to NOK 500 if
you provide data on time, place and line. If you know that you will get good
help from another travel service you may use that in addition to a taxi.
The main rule is that the right to a taxi refund
applies in all cases of irregularity which have not been announced in advance.
If you know or ought to know about the problem in advance and know that the
fault does not lie with Ruter, no refund is offered.
local and regional trains
Travellers with NSB who experience delays of more than
30 minutes get a 50 percent refund on most trains. The exception is some regional
train stretches where you get a refund for delays longer than 60 minutes. The
scheme applies both to single tickets and period tickets. You may also get
expenses refunded for alternative transport. You report requests for refunds
electronically by means of the contact form at nsb.no.
train, airport coach and Timekspressen
If a deviation occurs with delays, the Flytoget will
normally offer alternative transport or refund all documented costs for the
quickest possible transport to Oslo Airport Gardermoen.
If the delay lasts for more than 30 minutes in
relation to Flytoget’s announced arrival, and you don’t reach the plane,
Flytoget will cover the expenses for a new airplane ticket according to certain
terms and conditions.
Flybussekspressen guarantees both that you get a seat
and that you arrive in time. If there is no offer of alternative transport the
Flybussekspressen will refund your documented expenses for use of taxi, your
own car, or other alternative transport according to certain terms and
Timeekspressen guarantees both, that you get a seat
and that you arrive in time. If there is no offer of alternative transport, the
Timeekspressen refunds your documented expenses for the use of a taxi, your own
car or other alternative transport according to certain terms and conditions.