Norway’s Telenor Will Pay for Music on Hold

The controversy began four years ago. Compensation agency Gramo proposed that Telenor must pay licence fee for the use of recordings as music on hold.

Telenor disagreed and suggested that on hold music used in their services was not public performance. The company tried to justify their argument by stating that those who make use of these musics can play them on demand.

The judgment of Asker and Bærum District Court, however, is in favor of Gramos and Telenor has to pay for the songs used as music on hold.

– We have received the ruling and it will take time to go through it, says head of information at Telenor Norway, Kristin V. Tønnese to Dagens Næringsliv.

It was not stated how much Telenor must pay. The newspaper, based on the claims of the agency, wrote that Telenor must pay costs of more than of NOK 500.000.

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